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Frequently Asked Questions

Answers to Common Questions About Podiatric Care

Find general information about appointments, insurance, services, and foot and ankle conditions evaluated by our practice.

About the Practice

Do you see children?

Yes. We see patients of all ages, including children. Call (915) 995-1650 to schedule an appointment.

Where are you located?

Our office is at 1576 Lomaland Drive, El Paso, TX 79935. Free parking is available directly in front of the building, and there is a map on our home page. Call (915) 995-1650 if you need help with directions.

Tell me about the practice.

We are a podiatry practice in El Paso led by Elizabeth Fernandez, DPM. We evaluate and treat foot and ankle conditions in patients of all ages. Call (915) 995-1650 for more information.

Where can I park?

Free parking is available directly in front of the building. Accessible parking spaces are located near the entrance.

How long is the wait?

We work to see patients as close to their scheduled appointment time as possible. Wait times can vary. Call (915) 995-1650 for the most current estimate.

I have a foot or ankle emergency. What should I do?

If this is a medical emergency, call 911 or go to the nearest emergency room immediately. Do not wait.

For an urgent foot or ankle problem during office hours, call (915) 995-1650.

What is your phone number?

You can reach our office at (915) 995-1650.

Appointments

What should I bring as a new patient?

Welcome to our office. Please bring your insurance card, a photo ID, a current medication list, and any relevant medical records or X-rays. New patient forms are available on the Patient Forms page. Call (915) 995-1650 with any questions.

How do I schedule an appointment?

To schedule an appointment, call us at (915) 995-1650.

Hours

What are your office hours?

We are open Monday through Friday from 8:00 AM to 5:00 PM. Our office is closed on select holidays. Call (915) 995-1650, and we will help you find an available appointment.

Insurance & Billing

Do you accept my insurance?

We accept many major insurance plans and also welcome self-pay patients. Coverage will vary by your medical insurance. Call (915) 995-1650 so our staff can help verify your benefits before your visit. Verification does not guarantee payment by your insurance company.

How much will my visit cost?

The cost depends on the services provided and your insurance coverage. Self-pay pricing is also available. Call (915) 995-1650 for an estimate. The final amount may differ if additional services are needed.

Services

Do you offer X-rays in the office?

Yes. We offer digital X-rays in the office when medically appropriate. Images can be taken and reviewed during the visit.

Do you make custom orthotics?

Yes. We provide custom orthotics when appropriate after an evaluation, and we also offer selected over-the-counter orthotics in the office. Dr. Fernandez can help determine which type of support, if any, fits your needs. Availability may vary. Call (915) 995-1650 if you would like to ask about current options or schedule an evaluation.

Do you perform foot and ankle surgery?

Yes. Elizabeth Fernandez, DPM, performs foot and ankle surgery, including procedures for bunions, hammertoes, and Morton’s neuroma when appropriate. All available options, expected benefits, and possible risks are reviewed before a decision is made. Call (915) 995-1650 for an evaluation.

What services do you provide?

We provide comprehensive foot and ankle care for all ages β€” including heel and arch pain, bunions and hammertoes, diabetic foot care, ingrown toenails and nail conditions, sports and ankle injuries, custom orthotics and selected in-office foot care products, wound care, and foot and ankle surgery. Call (915) 995-1650 and we'll help with what you need.

Diagnostic Technology

What diagnostic technology do you have in the office?

Our office uses two primary in-office diagnostic systems for foot and ankle evaluation: the 20/20 Imaging PXS-710D high-frequency podiatry X-ray system and the Smart-ABI vascular assessment system. The X-ray system produces radiographic images of the foot and ankle when imaging is clinically indicated. Smart-ABI provides noninvasive lower-extremity arterial measurements, including ankle-brachial index (ABI) values and pulse volume recording (PVR) waveforms. Results from either study require clinician interpretation in the context of the clinical examination.

What X-ray system do you use?

The practice uses the 20/20 Imaging PXS-710D, a high-frequency podiatry X-ray system designed for foot and ankle radiography. Manufacturer documentation describes the PXS-710D as a bidirectional system that can be configured with digital radiography panels. Radiographic views and exposure technique are selected by trained clinical staff according to the examination ordered.

What is Smart-ABI?

Smart-ABI is a noninvasive vascular diagnostic system that obtains ankle-brachial index (ABI) measurements and pulse volume recording (PVR) waveforms. The system records arterial pressure and pulse-volume information from the upper and lower extremities and generates a report for clinician interpretation. These findings provide information about lower-extremity arterial circulation.

What does ABI mean?

The ankle-brachial index (ABI) is a vascular measurement that compares systolic blood pressure at the ankle with systolic blood pressure at the arm. The resulting ratio provides information about arterial blood flow to the lower extremities and is commonly interpreted as part of an evaluation for peripheral artery disease (PAD). ABI values must be interpreted together with the clinical examination and other relevant findings.

What is a PVR waveform?

Pulse volume recording (PVR) is a noninvasive plethysmographic measurement that records changes in limb volume produced by arterial pulsations. The contour and amplitude of the waveform provide additional information about arterial blood flow. PVR waveforms are interpreted together with ABI measurements and the clinical examination rather than as a stand-alone diagnosis.

What happens during a Smart-ABI study?

During a Smart-ABI study, blood pressure cuffs are positioned on the arms and lower extremities. The system obtains pressure measurements and pulse volume data, then generates ABI values and PVR waveforms for clinician review. The study is noninvasive. The exact measurement sequence can vary according to the clinical protocol used by the practice.

Why does a podiatrist evaluate arterial circulation?

Arterial circulation is clinically relevant to foot and ankle health because reduced lower-extremity perfusion can affect tissue viability, wound healing, and the interpretation of lower-extremity symptoms or examination findings. A podiatrist may include vascular assessment when circulation is clinically relevant, such as in the setting of diabetes, a history of smoking, vascular risk factors, wounds, or findings that raise concern for impaired arterial perfusion. Whether diagnostic vascular testing is appropriate for an individual patient requires an in-person clinical evaluation.

What is the difference between X-ray and Smart-ABI?

Digital X-ray and Smart-ABI answer different diagnostic questions. X-ray imaging evaluates osseous and joint structures of the foot and ankle, including alignment and radiographic changes. Smart-ABI evaluates lower-extremity arterial circulation by providing ABI measurements and PVR waveforms. The studies are complementary diagnostic tools and are not interchangeable.

Conditions We Treat

The information below provides general education about foot and ankle conditions evaluated and treated by our practice. Symptoms can overlap among different disorders, so this information alone cannot establish a diagnosis. A podiatric evaluation may include a medical history, focused physical examination, and diagnostic imaging or other testing when clinically indicated.

Do you treat Achilles Tendinopathy?

Yes. Achilles tendinopathy includes painful inflammatory and degenerative disorders of the Achilles tendon, either at its calcaneal insertion or within the tendon substance. Symptoms are often related to repetitive loading, altered biomechanics, or a sudden increase in activity. Evaluation assesses tendon integrity, range of motion, strength, gait mechanics, and the need for diagnostic imaging.

When to Seek Podiatric Evaluation

  • Sudden pop, weakness, or inability to push off, which may indicate rupture
  • Persistent pain or swelling that limits walking or activity
  • Progressive tendon thickening or weakness
  • Symptoms that do not improve with appropriate activity modification
More about Achilles Tendinopathy

Do you treat Bunions (Hallux Valgus)?

Yes. Hallux valgus is a progressive triplanar structural deformity involving lateral deviation of the hallux and altered first metatarsal alignment at the first metatarsophalangeal joint. Clinical findings may include a symptomatic medial eminence, bursitis, restricted or painful joint motion, transfer metatarsalgia, and lesser toe deformity. Weight bearing radiographs may be used to evaluate osseous alignment and joint involvement when surgical planning or further diagnostic assessment is indicated.

When to Seek Podiatric Evaluation

  • Persistent pain or swelling at the big toe joint
  • Difficulty with shoes or normal activity
  • Corns, calluses, or skin irritation caused by toe crowding
  • Progressive deformity or reduced big toe motion
More about Bunions (Hallux Valgus)

Do you treat Diabetes-Related Foot Conditions?

Yes. Diabetes related foot pathology commonly results from peripheral neuropathy, loss of protective sensation, peripheral arterial disease, autonomic skin changes, deformity, and repetitive pressure. These factors can increase the risk of callus formation, ulceration, infection, Charcot neuroarthropathy, delayed wound healing, and amputation. Podiatric risk assessment focuses on neurologic status, perfusion, skin integrity, deformity, footwear, prior ulceration, and current wounds or infection.

When to Seek Podiatric Evaluation

  • Any open sore, ulcer, blister, or cut that is not healing normally
  • Redness, warmth, swelling, drainage, odor, or other signs of infection
  • New color or temperature changes in a foot or toe
  • New numbness, loss of sensation, or a sudden change in foot shape
More about Diabetes-Related Foot Conditions

Do you treat Flatfoot (Pes Planus)?

Yes. Pes planus describes reduction of the medial longitudinal arch and may represent a flexible physiologic foot type or a symptomatic structural or acquired deformity. Evaluation considers arch behavior during weight bearing and nonweight bearing examination, hindfoot alignment, subtalar and ankle motion, posterior tibial tendon function, gait, pain, and progression. Adult acquired flatfoot may be associated with progressive collapsing foot deformity and posterior tibial tendon dysfunction.

When to Seek Podiatric Evaluation

  • Foot or ankle pain associated with the flatfoot
  • Progressive flattening or change in foot shape
  • Swelling or tenderness along the inside of the ankle
  • Difficulty walking, standing, or participating in normal activities
More about Flatfoot (Pes Planus)

Do you treat Foot & Ankle Arthritis?

Yes. Arthritis of the foot and ankle refers to articular cartilage degeneration or inflammatory joint disease that can produce pain, stiffness, swelling, deformity, and loss of function. Osteoarthritis may be degenerative or post-traumatic, while inflammatory arthropathies can affect multiple joints. Podiatric evaluation includes joint examination, alignment, gait, and weight-bearing radiographs when indicated.

When to Seek Podiatric Evaluation

  • Persistent joint pain or stiffness that limits daily activity
  • Recurrent swelling, warmth, or loss of motion
  • Progressive deformity or difficulty with footwear
  • Pain following a prior fracture or significant joint injury
More about Foot & Ankle Arthritis

Do you treat Foot & Ankle Fractures and Stress Fractures?

Yes. Foot and ankle fractures include acute traumatic fractures and stress fractures caused by repetitive osseous loading. Fractures may be nondisplaced, displaced, intra-articular, or unstable and can involve the phalanges, metatarsals, tarsal bones, or ankle. Early examination and appropriate imaging are important because the ability to walk does not exclude a fracture.

When to Seek Podiatric Evaluation

  • Inability to bear weight after an acute injury
  • Marked swelling, bruising, deformity, or focal bone tenderness
  • Open wound or skin compromise near a suspected fracture
  • Persistent focal pain with activity that raises concern for a stress fracture
More about Foot & Ankle Fractures and Stress Fractures

Do you treat Fungal Toenails (Onychomycosis)?

Yes. Onychomycosis is a fungal infection of the nail unit that can produce nail plate discoloration, thickening, subungual debris, brittleness, and dystrophy. Because traumatic nail changes, psoriasis, and other disorders may resemble fungal disease, diagnosis is based on the clinical examination and confirmatory testing when indicated.

When to Seek Podiatric Evaluation

  • Painful or progressively thickened nails
  • Drainage, redness, or surrounding skin infection
  • Persistent nail changes despite appropriate treatment
  • Patients with diabetes, neuropathy, or impaired circulation should seek professional nail care
More about Fungal Toenails (Onychomycosis)

Do you treat Heel Pain?

Yes. Heel pain is a symptom with a broad podiatric differential diagnosis rather than a single disease entity. Plantar causes include plantar fasciitis, calcaneal stress injury, fat pad pathology, entrapment neuropathy, inflammatory arthropathy, and less common osseous lesions. Posterior heel pain may involve insertional Achilles tendinopathy, retrocalcaneal bursitis, or other tendon and bursal pathology. Examination is directed toward localizing the pain generator before treatment is selected.

When to Seek Podiatric Evaluation

  • Severe heel pain after an injury or inability to bear weight
  • Pain that persists, worsens, or repeatedly returns
  • Swelling, redness, warmth, or bruising
  • Numbness, tingling, burning, or other neurologic symptoms
More about Heel Pain

Do you treat Ingrown Toenails (Onychocryptosis)?

Yes. Onychocryptosis is penetration or chronic irritation of the periungual soft tissue by the lateral or medial nail plate. Clinical severity ranges from localized tenderness and inflammation to granulation tissue, drainage, paronychia, and recurrent infection. Evaluation includes nail morphology, extent of soft tissue involvement, vascular and neurologic risk, and contributing mechanical factors.

When to Seek Podiatric Evaluation

  • Increasing pain, redness, swelling, warmth, or drainage
  • Symptoms that do not improve with appropriate home care
  • Repeated ingrown nails
  • Any ingrown nail in a person with diabetes, neuropathy, or poor circulation should be evaluated promptly
More about Ingrown Toenails (Onychocryptosis)

Do you treat Metatarsalgia (Ball of Foot Pain)?

Yes. Metatarsalgia describes pain localized beneath the metatarsal heads in the forefoot. It is a clinical symptom complex rather than a single diagnosis and may result from mechanical overload, digital or first-ray deformity, plantar plate pathology, stress injury, inflammatory disease, or nerve-related conditions. Evaluation is directed toward identifying the specific source of forefoot loading and pain.

When to Seek Podiatric Evaluation

  • Persistent focal forefoot pain
  • Swelling, bruising, or concern for a stress injury
  • Numbness, tingling, or burning that suggests nerve involvement
  • Pain that changes gait or limits normal activity
More about Metatarsalgia (Ball of Foot Pain)

Do you treat Plantar Fasciitis?

Yes. Inflammation of the plantar fascia causing heel and arch pain. The most common cause of heel pain in adults.

When to Seek Podiatric Evaluation

  • Heel pain that persists or is worsening
  • Pain that changes the way you walk or limits normal activity
  • Swelling, bruising, or pain after an injury
  • Numbness, tingling, or other symptoms that suggest another cause
More about Plantar Fasciitis

Do you treat Plantar Warts (Verruca Plantaris)?

Yes. Plantar warts are hyperkeratotic skin lesions caused by cutaneous infection with human papillomavirus (HPV). Weight-bearing pressure can force the lesion inward, producing pain and a callus-like appearance. Podiatric examination helps distinguish a wart from a corn, callus, foreign-body reaction, or other skin lesion.

When to Seek Podiatric Evaluation

  • Painful lesion that interferes with walking
  • Rapid growth, bleeding, color change, or an atypical appearance
  • Persistent or recurrent lesion despite treatment
  • Patients with diabetes, neuropathy, poor circulation, or reduced immunity should avoid self-treatment
More about Plantar Warts (Verruca Plantaris)

Do you treat Athlete's Foot (Tinea Pedis)?

Yes. Tinea pedis is a superficial dermatophyte infection of the foot that may present as interdigital maceration and fissuring, diffuse moccasin type scaling, or vesiculobullous inflammation. Symptoms may include pruritus, burning, erythema, scale, and secondary skin breakdown. The differential diagnosis can include contact dermatitis, eczema, psoriasis, erythrasma, and other inflammatory or infectious dermatoses.

When to Seek Podiatric Evaluation

  • Symptoms that persist or worsen despite appropriate antifungal treatment
  • Painful cracks, drainage, spreading redness, or concern for bacterial infection
  • Frequent recurrence or possible nail involvement
  • People with diabetes or reduced immunity should seek care for persistent foot infections
More about Athlete's Foot (Tinea Pedis)

Do you treat Corns & Calluses?

Yes. Corns and calluses are focal or diffuse hyperkeratotic lesions produced by repetitive mechanical pressure and shear. Heloma formation is often associated with digital deformity or focal osseous prominence, while plantar callus may reflect abnormal weight distribution or increased plantar pressure. Podiatric evaluation identifies the mechanical source and distinguishes benign hyperkeratosis from verruca, ulceration, foreign body, or other skin pathology.

When to Seek Podiatric Evaluation

  • Painful or repeatedly returning corns or calluses
  • Redness, drainage, skin breakdown, or signs of infection
  • You are unsure whether the area is a callus, corn, wart, or another skin problem
  • People with diabetes, neuropathy, or poor circulation should avoid self-treatment and seek professional care
More about Corns & Calluses

Do you treat Hammertoe?

Yes. Hammertoe is a sagittal plane lesser digital deformity commonly characterized by flexion contracture at the proximal interphalangeal joint, with variable involvement of the metatarsophalangeal and distal interphalangeal joints. The deformity may be flexible or rigid and can produce dorsal corns, distal keratosis, plantar metatarsal overload, shoe irritation, and pain. Evaluation also considers metatarsophalangeal instability and plantar plate pathology.

When to Seek Podiatric Evaluation

  • Pain or irritation when wearing shoes
  • Corns, calluses, or skin breakdown over the affected toe
  • A toe that is becoming more rigid or difficult to straighten
  • Progressive deformity or activity limitation
More about Hammertoe

Do you treat Morton's Neuroma?

Yes. Morton's neuroma is a compressive neuropathy of a common plantar digital nerve, most frequently within the third intermetatarsal space. Patients may report plantar forefoot burning, paresthesia, numbness, radiating digital pain, or the sensation of a foreign object beneath the metatarsal heads. Examination may reproduce symptoms with intermetatarsal compression and is used to distinguish neuroma from metatarsalgia, plantar plate pathology, stress injury, and other forefoot disorders.

When to Seek Podiatric Evaluation

  • Persistent burning or pain in the ball of the foot
  • Numbness or tingling that continues or is worsening
  • Pain that limits walking, exercise, or shoe wear
  • Symptoms that do not improve with footwear and activity changes
More about Morton's Neuroma

Questions About Your Visit or Podiatric Care?

Our team can assist with questions about appointments, insurance, services, and what to expect during a podiatric evaluation. Questions about a specific diagnosis or treatment plan require clinical evaluation by a qualified healthcare professional.

ADA Accessible FacilityAPMA Member PracticeBoard Certified Podiatric PhysiciansServing El Paso Since 2021