Frequently Asked Questions
Answers to the Questions We Hear Most
If your question isn't answered here, call us — we're glad to help.
About the Practice
I am a new patient
Welcome. Please bring your insurance card, photo ID, a list of your current medications, and any relevant records or X-rays. New patient forms are on the Patient Forms page. Call (915) 995-1650 with any questions.
Where do I park?
Free parking is directly in front of our building, including accessible spaces near the entrance.
Do you see children?
Yes, we see patients of all ages, including children. Call (915) 995-1650 to schedule.
I have a foot emergency
If this is a medical emergency, call 911 or go to your nearest emergency room now — do not wait.
For urgent foot or ankle problems during office hours, call (915) 995-1650.
How long is the wait?
We work hard to stay on schedule. Call (915) 995-1650 and we'll give you an honest estimate.
What is your phone number?
You can reach us at (915) 995-1650.
Tell me about the practice
We're a podiatric practice in El Paso led by Dr. Elizabeth Fernandez, DPM, treating foot and ankle conditions for patients of all ages. Call (915) 995-1650.
How much does it cost?
Fees depend on the service. We verify your insurance beforehand so there are no surprises, and we offer self-pay pricing. Call (915) 995-1650 for an estimate.
Appointments
How do I book an appointment?
To schedule, call us at (915) 995-1650. We offer same-day or next-day appointments whenever we can.
Hours
What are your hours?
Our hours are on the Contact page, and we keep time open each day for urgent visits. Call (915) 995-1650 and we'll find you a slot.
Location & Parking
Where are you located?
Our address and a map are on the Contact page. There's free parking directly in front of the building. Call (915) 995-1650 if you need directions.
Insurance & Billing
Do you accept my insurance?
We accept many major plans and also see self-pay patients. Coverage varies by plan, so call (915) 995-1650 and we'll verify your specific benefits at no charge before your visit.
Services
I have a wound on my foot
Yes — wound care is a core service, and it matters most for our diabetic patients.
⚠️ A wound on the foot should be seen promptly. Call (915) 995-1650 today rather than waiting to see if it heals on its own.
Do you make custom orthotics?
Yes — we make custom-molded orthotics, fabricated from a mold of your own feet. Call (915) 995-1650 to be fitted.
Do you do surgery?
Yes, Dr. Fernandez performs foot and ankle surgery, including bunion correction, hammertoe repair, and neuroma removal. Every option is discussed fully before any decision. Call (915) 995-1650.
Do you have X-ray?
Yes, we have digital X-ray on site, so imaging is taken and reviewed during your visit.
Conditions We Treat
Morton neuroma
Yes, we treat Morton's neuroma. An exam is needed to confirm what's causing the pain. Call (915) 995-1650.
I have a heel spur
Yes, we treat heel pain, including heel spurs. Call (915) 995-1650 and we'll examine it.
I have nail fungus
Yes, we treat toenail fungus. Other things can change a nail's appearance too, so an exam is the way to know. Call (915) 995-1650.
I sprained my ankle
Yes, we treat ankle sprains and injuries. A sprain and a fracture can feel the same, so please don't assume — call (915) 995-1650 and we'll examine it.
⚠️ If you cannot put weight on it, go to an emergency room.
What is plantar fasciitis?
Yes, we treat heel pain, including plantar fasciitis. Heel pain has more than one possible cause, so it's worth being examined. Call (915) 995-1650.
What can you do about my bunion?
Yes, we treat bunions, with options ranging from conservative care to surgery depending on your case. Call (915) 995-1650 and Dr. Fernandez will go through what fits.
I have flat feet
Yes, we treat flat feet and fallen arches, including custom orthotics. Call (915) 995-1650.
I have a wart on my foot
Yes, we treat plantar warts. Call (915) 995-1650 and we'll take a look.
I have diabetes and foot problems
Yes — diabetic foot care is a core part of our practice: exams, wound care, and prevention.
⚠️ If you have a sore, a colour change, or any loss of feeling, call (915) 995-1650 today. Don't wait to see if it improves.
I have an ingrown toenail
Yes, we treat ingrown toenails — it's a routine in-office visit. Call (915) 995-1650 to be seen.
What is a hammertoe?
Yes, we treat hammertoes, from conservative options through to surgical correction. Call (915) 995-1650 and we'll assess it.
I think I have athlete foot
Yes, we treat athlete's foot. Different conditions can look alike, so an exam is the only way to know. Call (915) 995-1650 and we'll take a look.
I have a corn on my foot
Yes, we treat corns and calluses in office. If you have diabetes or neuropathy, please don't treat them yourself — call (915) 995-1650.